Refund Policy

 

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact one of our customer service representatives to request return authorization, and the return instructions.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@joylifeinsider.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@joylifeinsider.com and send your item to the places that we'll send via email after you contacted us. All exchange shipping costs are the responsibility of the buyer.

Shipping
To return your product, you should mail your product to the place that we'll send via email after you contacted us.

The following reasons are covered by our 30 days FULL COVERAGE Return/Exchange Policy.

Joylifeinsider is responsible for return postage fees, and replacement fees)

• We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
• Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

The following reasons are covered by our 30 days LIMITED COVERAGE Return/Exchange Policy.

(Customer is responsible for return postage fees, and replacement postage fees. Giftlab does not refund any shipping fees.)

• Personal Reasons due to changed mind, personal taste, etc.

• Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.

The following reasons are NOT covered by our 30 days.

• Please refer to our return policy. Please note that we are not liable for these issues.

• Products are damaged by misuse, mishandling, or poor maintenance.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

CANCELLATION POLICY

• Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.

• joylifeinsder.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

If you are shipping an item with high value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.