Return Policy

 

Return Policy

At JoyLifeInsider, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help. Please read our return policy below:

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging.
• You must initiate the return within 30 days from the date of delivery.

Non-returnable Items

Some items cannot be returned, including:

• Customized products, personal care products, used items and specially marked as non-returnable items.
• Gift cards and downloadable products.
• Sale or clearance items.

The following reasons are covered by our 30 days FULL COVERAGE Return/Exchange Policy.

(JoyLifeInsider is responsible for return postage fees, and replacement fees)

• We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.

• You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to us.
• Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

The following reasons are covered by our 30 days LIMITED COVERAGE Return/Exchange Policy.

(Customer is responsible for return postage fees, and replacement postage fees. JoyLifeInsider does not refund any shipping fees.)

• Personal Reasons due to changed mind, personal taste, etc.

• Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.

CANCELLATION POLICY

• Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.

• joylifeinsider.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

Return Process

1. Contact Us: To begin the return process, please email us at info@joylifeinsider.com or contact us via our website’s customer service page. Include your order number, the product you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and the return address.
3. Ship the Item Back: Return the item to us using a trackable shipping method. The customer is responsible for the cost of return shipping unless the item was defective or an error occurred on our part.
4. Inspection and Refund: After we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the original product and place a new order.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at info@joylifeinsider.com with your order number and photos of the damaged item. We will cover the return shipping costs and provide a full refund or replacement.

Late Returns

If you return an item after the 30 days return window, unfortunately, we cannot offer a refund or exchange.

Contact Us

If you have any questions or concerns about your return, please contact us at:

• Email: info@joylifeinsider.com
• Address: 501, Block B, Hepinggang High Tech Industry Park, No. 48 Fengmen Road, Gangtou Shequ, Bantian Street, Longhua Dist. Shenzhen.

We’re here to help and ensure your satisfaction with every purchase!